Question 1

What if I cannot receive the verification code?

Accepted Answer

Please confirm your email address and check spam folders first. Delivery can be delayed, so try sending again after about 60 seconds.

Question 2

What should I do if login fails or credentials are rejected?

Accepted Answer

Check letter case and input mode first, then use reset flow if needed. If repeated failures continue, contact support for account verification.

Question 3

Why do I see insufficient points or trial-card balance?

Accepted Answer

The system consumes trial cards first, then points. If you have just recharged, refresh the page and try again.

Question 4

What if videos keep loading or fail to play?

Accepted Answer

Check network quality and refresh the page. If needed, try another browser and share an error screenshot with support.

Question 5

When will I get confirmation after booking a master session?

Accepted Answer

A booking record is created after submission and payment. Once confirmed, your exact session time will appear in your booking status.

Question 6

How do I contact a human support agent?

Accepted Answer

Submit a support ticket directly on the support page with your issue and contact details. Member tickets are prioritized.